As we have multiple option for delivering our products to our customer as well as we have multiple option for payment please be aware of that
1- All Physical Items are returnable for a full refund excluding shipping and any payment processing fees for 14 days from the day of receiving the product as far as it's in its sealed as received and in new formal conditions with it's original packing and original seal a full refund is issued after receiving the returned item within 2 working days, Be aware that you must request an official return from our website and print it and attach the return request with a return number with your returned shipment, any shipment will reach our return facility without return request ad return number will be forward back to the same address.
2- Physical product which is shipped physically: You can cancel your order before shipping for a full refund without paying any shipping fees, but in case you cancel your order after we ship it and the item left our facility, you will be pay the shipping fees if you select paying cash on deliver. And in case of paying your order by credit card then you cancel it after we ship it and left our facility we will refund you the price of the product without refunding the shipping cost. Noting that you will always receive email and SMS ( In Some Countries ) notification with each order status update and once you receive an order update with order processed you will be responsible for paying shipping cost even if you cancel your order.
3- Digital product, CD keys, gift cards codes, etc ……, All Digital products and codes because of its natures as codes are not returnable or refundable As all our digital services and wallet Top Up are genuine and 100 % working and original, So to avoid ordering wrong items please read the product description carefully and its stock availability before placing your order.
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
USE OF WEBSITE
We ( EgyNewTech ) Perform regular
We ( EgyNewTech ) Perform regularstandard security measures which taken to prevent fraudulent orders, for the security of the company and for security of our customers, And we EgyNewTech have all the right to cancel any order or disable any account on this website that violate our policy standard and considered as fraud by our security system this is done without giving any reason or any notice to the customer.
Prices on this website is not fixed and always changed according to the market situation and according to the change in the cost of items or products sold on this website also prices changed in promotions and seasonal discount festivals which is done yearly and on a regular basis. Customer receive his order with the value he/she saw it while placing his/her order and this value will be recorded inside his account - order history. so in any case of reducing the price of the same item due to discount or season or lower cost customer have no right to ask for the new discounted price after shipping his order but he have all the right to cancel his order before shipping also he have the right to ask for the new price lower price if his order still in our warehouses and not shipped yet.
Pre-Order: This website may list some items to the customer as a preorder so customer can preorder the item and we will ship and deliver this item to the customer on release date ( mentioned in the product page ) once stocked to our warehouses ( usually stocked on Release date or after within 2-30 day ), we try to accurately estimate the price of the preorder item but as the nature of the preorder most of time this price will be changed once we received the stock and calculate all the import fees and shipping and cost of the item it self so in a very rare cases we can't estimate the preorder price so we list the item with zero value so customer can preorder his item early and we mentioned on the product page that this item still a preorder and will be available on release date so customer know well the item is still a Preorder item; We guarantee the lowest preorder price ( excluding the zero value for unknown estimated price ) from the day of ordering to the day of shipping or picking up this order which mean customer will pay the lowest price we list in the preorder period of time even if the customer place his order with a higher price - in case of paying online or by credit card price difference will be added to the customer account
You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
When using this website you shall not post or send to or from this Website any material:
For which you have not obtained all necessary consents;
that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Egypt;
Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website]
LINKS TO AND FROM OTHER WEBSITES
Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
You do not misrepresent your relationship with this website; and
The website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
While we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
We do not accept liability for any loss or damage that you suffer as a result of using this Website.
LAW and JURISDICTION
How long will it take to receive my order
Usually we deliver all orders inside Cairo Next business day, for all other areas all over the world the period of time differ according to the distance and item weight and receiving country, for example all other stats inside Egypt regard less Cairo item delivered within 2- 4 Days, Europe and Middle east item delivered within 4 -10 days, USA and Canada item delivered within 7 -15 days.
Whatever the receiving area our system will show you an estimate delivery time in checkout while placing your order, and we recommend to write down your detailed full address and reachable mobile number for fastest delivery.
When I can receive my Digital Code and how I can found it.
You will receive you Digital code instantly once you pay by your credit card, In very rare case it may take up to two hours to add code if your order need more security check or If the codes for the items you bought sold out from the server and we uploading more codes to server for this items which take some time
You can find your Digital code at my account download or at your email inbox