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Frequently Asked Questions

Yes you will need to create your account first to place orders, creating account is too simple and take maximum 2-4 minutes. creating account have a lot of advantages as you can use your reward points, track your order, printing your invoices, download your downloadable contents and much more!
We accept multiple payment methods, It differ depend on the country and region, Mainly we accept cash on delivery, all Major credit cards, PayPal and Bank transfer.
We have multiple shipping methods, all of them to aim fast and accurate delivery to our customer, we have our delivery team which cover all over Cairo and deliver all orders next business day, also we have partner ship with other shipping companies to cover all over the world like DHL, Aramex and Egypt Post.

Usually we deliver all orders inside Cairo Next business day, for all other areas all over the world the period of time differ according to the distance and item weight and receiving country, for example all other stats inside Egypt regard less Cairo item delivered within 2- 4 Days, Europe and Middle east item delivered within 4 -10 days, USA and Canada item delivered within 7 -15 days.

Whatever the receiving area our system will show you an estimate delivery time in checkout while placing your order, and we recommend to write down your detailed full address and reachable mobile number for fastest delivery.

We accept returns of new items within 14 days, In the same new conditions we ship it to the customer or in case of dead on arrival or manufacturing defect for full return policy you can read out return policy