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Frequently Asked Questions

Yes you will need to create your account first to place orders, creating account is too simple and take maximum 2-4 minutes. creating account have a lot of advantages as you can use your reward points, track your order, printing your invoices, download your downloadable contents and much more!
We accept multiple payment methods, It differ depend on the country and region, Mainly we accept cash on delivery, all Major credit cards, PayPal and Bank transfer.

We have multiple shipping methods, all of them to aim fast and accurate delivery to our customer, we have our delivery team which cover all over Cairo and deliver most of the orders next business day, also we have partner ship with other shipping companies to cover all over the world like DHL, Aramex and Egypt Post.

Physical Items could be shipped in multiple methods you can choose your preferred one, starting from Pickup which cost nothing for you and it mean you will place your order and come to our office to collect your order with 2 business days - Pickup order expired automatically after 2 business days, Also Express shipping inside Cairo only which mean you will receive your order next business day if you place your order before 6 PM excluding Friday, Saturday and Official Holiday. Still we have economy shipping which cost less and take 2-4 business days for delivery excluding Friday, Saturday and official holiday, Finally if your order exceed 1500 LE you can enjoy free shipping in most States of Egypt not all and order will be delivered within 5-7 business days excluding Friday, Saturday and official holiday.


Express shipping Conditions;

A- In Case you placed your order On Thursday before 6:00 PM, your order will be packed and became ready for shipping on Thursday, and will be Shipped on Saturday and you will receive it Next business day of shipping date which mean you will receive it on Sunday.

B- For orders placed from Thursday @ 6:00 PM to Sunday 6:00 - all order placed in this period of time packed and shipped on Sunday and delivered next business day which mean it'll be delivered on Monday.

C- Same conditions on Official holidays, Orders packed and shipped first day after the holiday and delivered next business day.

Usually we deliver all orders inside Cairo Next business day, for all other areas all over the world the period of time differ according to the distance and item weight and receiving country, for example all other stats inside Egypt regard less Cairo item delivered within 2- 4 Days, Europe and Middle east item delivered within 4 -10 days, USA and Canada item delivered within 7 -15 days.

Whatever the receiving area our system will show you an estimate delivery time in checkout while placing your order, and we recommend to write down your detailed full address and reachable mobile number for fastest delivery.

We accept returns of new items within 14 days, In the same new conditions we ship it to the customer or in case of dead on arrival or manufacturing defect for full return policy you can read out return policy
customer can pre-order the item and we will ship and deliver this item to the customer on release date ( mentioned in the product page ) once stocked to our warehouses ( usually stocked on Release date or after within 2-30 day ), we try to accurately estimate the price of the pre-order item but as the nature of the pre-order most of time this price will be changed once we received the stock and calculate all the import fees and shipping and cost of the item it self so in a very rare cases we can't estimate the pre-order price so we list the item with zero value so customer can pre-order his item early and we mentioned on the product page that this item still a pre-order and will be available on release date so customer know well the item is still a Preo-rder item; We guarantee the lowest pre-order price ( excluding the zero value for unknown estimated price ) from the day of ordering to the day of shipping or picking up this order which mean customer will pay the lowest price we list in the pre-order period of time even if the customer place his order with a higher price - in case of paying online or by credit card price difference will be added to the customer account
Yes, we have trade in 
The full instruction at product description please read it